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Technical Support Engineer

SR2 are excited to once again be working with one of our favourite clients who are on a mission to end financial exclusion.

This Bristol based FinTech are building a consumer focussed product that is helping to make a real difference to people’s lives. Since they were established they’ve onboarded over 100,000 customers, won a myriad of award and established partnerships with the backing of a number of major banks. Not only has is it been well received in the industry (becoming one of TechNations top 20 FinTechs) but also by its target market, gaining 10,000 new users each month!

They’re on the lookout for a Technical Support Engineer to join their fantastic team of four and help process the IT issues and requests, resolve issues as first line support and assigning more complex tickets to 2nd and 3rd line support. You’ll be joining a busy organisation where you will required to utilise your knowledge and skills to increase the efficiency of the team by managing customer expectations effectively and escalate any incidents where necessary.

To be successful in this role you will be an experienced IT service desk professional who is dedicated to providing the highest level of customer service and service delivery. You will have the ability to build rapport with customers whilst demonstrating excellent problem solving skills when dealing with customer incidents and requests and remaining calm when under pressure. With the range of user queries you will receive you will be constantly evolving your skills to deal with the different scenarios that arise.

What they’re looking for:

  • Technical capabilities in Active Directory (account setup and management)
  • Experience with Office365 (mailbox and account admin)
  • Knowledge of Windows/ Mac OSX / Linux Operating Systems
  • Ability to handle any basic troubleshooting issues with hardware and software

Benefits on offer:

  • Competitive Salary
  • 25 days holiday + Birthdays off
  • Flexible working with remote working options
  • Tech Scheme with a £500 learning fund
  • Private Medical Insurance
  • … and much more!

If you would like more information about this fantastic opportunity, please press apply today!.

Job Information

Job Reference: NS0000657_1631202341
Salary From: £20000
Salary To: £25000
Job Industries: IT
Job Locations: Bristol
Job Types: Permanent
Job Skills: Service desk, 1st line support

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