I’m recruiting for a Junior Support Analyst/ Software Support Analyst to join a great software house in Bath but with the option to work remotely predominantly or do a hybrid mix. Ideally you’ll be happy to go into the office a couple of days a week for the first couple of months whilst you get up to speed but after that they are very flexible.
They are an established business that are going through a phase of expansion and are in a great position financially.
Customer happiness is of the utmost importance to them and they are looking for someone who will go above and beyond to provide prompt resolutions to incoming support requests from their clients using their software products. You will work as a part of a small support team providing support to their software products and will be the first person a customer will have contact with when reporting an issue or asking for assistance. They need someone who is great at assessing their needs, engaging the proper resources and who has clear communication skills.
You’ll provide 1st and 2nd line support on their software products and work closely with other areas of the business, investigating bugs and escalating issues where needed, You will also get involved in the setup of new systems and provide training on their products and there is also scope to get involved in the testing of their software products, so, any experience with this would be useful but is not essential.
They are open to the sort of person they would consider. Their ideal person would have worked in a similar field before providing support to customers using software products but there are also open to graduates from a technical discipline or someone who might be working as a Junior Tester or Ba for example who has great attention to detail, communication skills and a hunger and drive to succeed.
Salary is anywhere from £20,000 – £26,000 depending on experience.
If if you would like to hear more please apply below to Sam Miller at SR2 – Socially Responsible Recruitment
IT Support, Application Support, Software Support, Bath, Bristol. Swindon, Chippenham